UNC Asheville provides several means by which student complaints and grievances may be addressed. In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance.
If you are taking any courses at UNC Asheville and you have a complaint about your experience at UNC Asheville, you can follow UNC Asheville's process for student complaints outlined below. You may also contact The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), which is UNC Asheville's regional accrediting agency.
If you are residing outside of North Carolina while attending UNC Asheville, in many cases you can file a complaint in the state where you are residing. As required by federal regulations, we direct you to a list of resources here, compiled and updated by the State Higher Education Executive Officers.
Where a student should go to file a complaint depends upon whether the complaint concerns academic or non-academic matters. In practice, student concerns, complaints or grievances are directed to one of two student ombudsmen. The Assistant Provost for Academic Administration is generally the first point of contact for academic student complaints and the Dean of Students is generally the first point of contact for non-academic student complaints. However, regardless of the initial contact, the two student ombudsmen work closely together and direct students to the appropriate complaint procedure and involve any other appropriate departments. Students may also institute complaints to the personnel involved in the procedure or action that yielded the complaint. For example, instructional matters are typically handled first by the class instructor, and then progressively by the department chair, the dean and the Provost if needed. While you may be tempted to “start at the top” and contact the Chancellor’s office first, it is almost always more effective to attempt to resolve the matter first with the person against whom the complaint is directed, the person's direct supervisor or one of the student ombudsmen. In most cases the Chancellor will refer the matter back down through the reporting lines so that the process can be followed. Each office that receives student complaints will maintain a record of those complaints and their resolutions.
Listed below are contact information or web addresses to help students address specific complaints or grievances.
Academic complaints/grievances/: Assistant Provost for Academic Administration
Residency Appeals University Hall (lower level)
Onestop Complaint/Grievance Contact Table
University Catalog Complaint/Grievance Procedures
828-350-4500 or firstname.lastname@example.org
Disabilities complaints: Assistant Provost for Academic Administration
University Hall (lower level)
Disability Services Web Site
Financial Aid: Assistant Provost for Academic Administration
University Hall (lower level)
Financial Aid Web Site
828-251-6535 or email@example.com
Non-Academic complaints/grievances: Dean of Students
Student Code of Conduct
2013-2014 Student Handbook
828-250-2370 or firstname.lastname@example.org
Important Information: Sales Tax on Dining and Meal Plans
The North Carolina General Assembly made significant changes to the Sales and Use Tax Code during its 2013 General Session. One of the changes will have an impact on how much students pay for meals at universities in North Carolina.
Previously, students at higher education institutions in North Carolina were exempt from paying sales tax when they purchased food on campus. However, this exemption in G.S. 105-164.13(27) was repealed by the North Carolina tax reform bill (H998) SL 2013-316.
The University has been advised that meal plans and campus food transactions will be subject to North Carolina sales tax effective January 1, 2014. The sales tax required will be 7%, which will increase the cost of Spring 2014 semester meal plans by $116.
The increase to Spring 2014 semester meal plans for this sales tax will be reflected on student bills that go out later this month.
Students who have financial aid questions related to this change should contact the Financial Aid Office at 251-6535.
Last edited by email@example.com on September 17, 2013